Frequently Asked Questions
Real answers to the questions sellers ask first.
If anything below isn't covered, send us your scenario — we'll respond with a straight answer, not a sales pitch.
How quickly can we get started?
Most sellers can start with a small test batch within a few business days of the first conversation. Onboarding is intentionally lightweight: share order details (via sheet or CSV), confirm your typical package profile and ship-by requirements, and we generate the first batch of labels.
Can we start with just a few orders per day?
Absolutely — and we recommend it. Most sellers begin with a small test batch to validate label quality, tracking accuracy, and turnaround time before scaling volume. There is no requirement to commit large daily volume upfront.
Do I need any special software to use Scalegenic?
No. Scalegenic is a managed service, not a tool you log into and operate. If you can share order details (via spreadsheet, CSV export, or scoped portal access) and print PDF or ZPL labels, you have everything you need.
What information do you need from us to begin?
To produce a quote, we need a sense of your daily order volume, the marketplaces you sell on, and a typical package profile (sizes, weights, destination mix). To start label generation, we need per-order details (order ID, ship-to address, package weight/dimensions, ship-by date).
Is there a long-term contract?
No long-term contract is required to evaluate the service. The test-batch phase is exactly that — a chance to see how the workflow runs with real shipments before committing to scale.
Is this like ShippingEasy or other self-serve label tools?
Not exactly. Self-serve tools give you software and ask you to run the daily operation yourself. Scalegenic is a managed service — our team generates the labels, returns the tracking, and (optionally) updates the marketplace backend on your behalf. You get the savings of discounted labels without the daily operational overhead.
What does a typical day look like working with you?
In the morning, you share orders (or we pull them via portal access). Mid-day, labels arrive in your team's print queue, mapped order-by-order. Late afternoon, tracking is returned — and pushed to marketplace backends if you've granted access. Your warehouse team prints, packs, and ships the same way it does today.
Do I print the labels myself?
Yes. We generate the labels in print-ready format (PDF or ZPL) and deliver them to you — your team prints and applies them as part of its normal pack-out process.
How fast is label turnaround?
Same-day turnaround is the standard target once the workflow is running. We treat marketplace handling-time windows as ground truth — orders that need to ship today get labels generated within the cycle that lets you make the carrier cutoff.
How do you handle multiple marketplaces at once?
One daily workflow handles all of them. Whether you sell on three channels or ten, the orders come into the same queue, get evaluated against each marketplace's label spec, and flow back as a single delivery to your team. Tracking can be pushed back to each channel's backend (with access) or returned for you to upload.
Do you support multiple carriers?
Yes. We evaluate multiple carrier options per shipment based on package size, weight, destination, and required service level. The goal is to land the best blend of cost and reliability for your specific lanes, not to lock you into one carrier.
What if a label fails or gets stuck?
Our team owns the daily run end-to-end. If something fails carrier validation or hits an issue, we work it directly — you get a flagged order with the issue surfaced and a recommended next step, not silence.
Which marketplaces do you support?
We support 20+ channels including Amazon, Walmart, eBay, Shopify, Etsy, TikTok Shop, Faire, Mercari, Poshmark, Back Market, Newegg, Target Plus, Facebook Marketplace, Instagram Shop, WooCommerce, BigCommerce, OnBuy, Fruugo, Sears Marketplace, Wish, and more. See the full list →
Can you update tracking inside Amazon, Walmart, eBay, or Shopify?
Yes, if you'd like us to. With scoped access to your marketplace or store backend, we push tracking numbers directly so your handling-time metrics and customer notifications stay on schedule. If you prefer to keep backend access in-house, we'll simply return tracking for your team to upload.
Does this work for sellers using multiple marketplaces?
Yes — that's exactly who this is built for. Multi-channel sellers benefit the most because the cross-channel complexity (different label specs, handling windows, tracking requirements) is the thing we absorb.
What if my marketplace isn't on your list?
As long as you can share order details with us (manually or via portal access), Scalegenic can almost always generate labels and return tracking for it. Send us your channel and we'll confirm the fit — the public list isn't exhaustive.
Can I add channels over time?
Yes. Most sellers start with one or two channels in the test batch and then add others as confidence builds. Adding a channel is a small workflow adjustment, not a re-onboarding.
Are your shipping rates fixed?
No. Carrier pricing varies based on package size, weight, destination, carrier, and volume. We provide quote-based pricing tailored to your shipping profile — rather than a static rate card that wouldn't reflect your real mix.
How is your pricing structured?
Pricing is built around your shipping profile: package mix, lanes, carrier options, and daily volume. We share the structure during the quote process so you know what's driving your number — no opaque markups buried in surcharges.
What factors affect my rate?
Package size and weight, destination zones, carrier and service level, daily order volume, and marketplace mix. See the full breakdown →
Are there setup fees?
Setup is intentionally lightweight, and we don't gate the test-batch phase behind fees. Specifics depend on the workflow you want; we'll be explicit during the quote.
Do I need to move my inventory to your warehouse?
No. Your inventory stays exactly where it is. You continue to ship from your own warehouse using your own team and packaging. We only handle the label generation, tracking, and (optionally) marketplace backend updates.
Is marketplace backend access required to work with you?
No — it's optional. If you grant scoped access, we can update tracking directly in the marketplace. If you'd rather keep that internal, we'll send tracking back to your team and you can upload it on your side. Either workflow is fully supported.
How do you handle credentials and access?
When you grant backend access, we use scoped, audit-friendly credentials wherever the marketplace supports them. Access can be revoked at any time. We treat your channels as your channels — not ours.
What if I want to stop using Scalegenic?
You can stop at any time. Because your inventory, warehouse, and team never moved, there's no migration to unwind. Revoke any access you granted, finish the current day's batch, and you're back to your prior workflow.
Will you be the carrier on record?
We focus on labels and workflow. The exact carrier-of-record arrangement depends on the carrier and your specific setup — we'll walk through the details during the quote so there's no ambiguity.
Is automation or API support available?
Direct API support and deeper automation are on our roadmap. Today, we run a manual managed workflow — and most sellers find that's enough to get the savings and operational lift they were after. API will be a drop-in upgrade when it ships.
Still have questions?
Ask us directlyThe fastest way to get your questions answered is with real orders.
Run a small test batch through us. You'll see the turnaround, label quality, and tracking accuracy first-hand — and we'll happily answer whatever else comes up along the way.